Maxbet app Privacy Policy – Malaysian Player Data Protection

Maxbet app takes our responsibility to protect the privacy and data security of every player on our platform seriously. This Privacy Policy is designed to provide a clear and transparent explanation of our data handling practices — not a legal document filled with hard-to-understand jargon, but a practical guide you can refer to at any time.

This policy applies to all personal information collected by maxbet app through our website at maxbetapp.onl, mobile app, customer support services, and any communication channels we operate. It covers all registered players, website visitors, and anyone who interacts with our platform in any way.

By registering an account or continuing to use the maxbet app platform after this Privacy Policy has been updated, you agree to the terms set out in this document. If you do not agree with any part of this policy, please contact our support team before continuing to use the platform.

Maxbet app only collects data that is genuinely necessary to provide a safe, fair, and responsible service. We do not collect excessive or irrelevant data beyond what is needed for platform operations. The following are the categories of data we collect and their respective purposes:

Your data is collected through several channels: registration forms you complete yourself, the KYC verification process, direct use of the platform, cookies and automatic tracking technologies, and communications you have with our support team. In some cases, we also receive information from third-party service providers, such as identity verification vendors we use to validate KYC documents.

Every piece of data we collect has a clear and legitimate purpose. maxbet app does not use your data for purposes unrelated to providing safe and responsible online betting services. The following are the primary uses of the data we collect:

• Account Management: Creating and maintaining your account, processing registration, and ensuring secure access to the platform at all times;
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions promptly and accurately using your preferred payment method;
• Legal Compliance (KYC/AML): Fulfilling Know Your Customer (KYC) and anti-money laundering (AML) obligations as required by law;
• Platform Security: Detecting and preventing fraud, multiple account ownership, system exploitation, and suspicious activity;
• Experience Personalisation: Personalising game recommendations, promotions, and communications based on your preferences and playing behaviour;
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need support and to ensure self-limit programmes are functioning effectively;
• Service Communication: Sending important notifications related to accounts, transactions, policy changes, and security information;
• Marketing (with consent): Sending promotions, bonus offers, and content related to maxbet app — only where you have provided explicit consent;
• Platform Improvements: Analysing usage data in aggregate to improve our platform's interface, performance, and features.

Maxbet app does not sell or rent your personal data to any third party for their own commercial purposes. However, there are certain situations where we need to share your data with trusted parties in order to effectively provide our services to you:

• Service Providers: Companies that help us run our operations, such as payment gateway providers, licensed gaming platforms, identity verification service providers, and cloud technology infrastructure. They are only permitted to use your data for the purposes we specify;
• Regulatory Authority: When required by law, court order, or a valid request from Malaysian law enforcement authorities, we will disclose the necessary information;
• Fraud Prevention: Sharing the minimum necessary information with fraud detection service providers to protect the platform and other players;
• Business Transfers: In the event of a merger, acquisition, or sale of maxbet app assets, player data may be transferred as part of the business assets, subject to equivalent privacy protections.

All third parties we work with are required to sign data processing agreements that establish strict data protection standards, in line with Malaysia's PDPA. We conduct periodic audits to ensure their ongoing compliance with these requirements.

Maxbet app uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, maintain your login session, and understand how you use the platform.

Types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login, session security, and navigation. Cannot be disabled without affecting platform functionality;
• Performance Cookies: Collecting information on how visitors use our website — such as the most frequently visited pages — to help us improve platform performance;
• Functional Cookies: Storing your preferences such as preferred language, display settings, and location to deliver a more personalised experience;
• Analytics Cookies: Used to understand aggregated, anonymised usage patterns, helping us make better decisions about platform development.

Maxbet app continuously invests in the latest security infrastructure to ensure your personal data is always protected. We understand that your trust depends on our ability to safeguard your information, and this is a top priority we never take lightly.

Technical and organisational security measures we have implemented:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols;
• Data encryption at rest using AES-256 standards;
• Access control based on the principle of least privilege — only staff who require access to specific data to perform their duties are granted it;
• Two-factor authentication (2FA) for all internal access to systems containing player data;
• Continuous 24/7 security monitoring with automated intrusion detection systems;
• Regular security audits by independent third-party firms;
• A comprehensive incident response plan — in the event of a data breach, we will notify affected players within 72 hours.

While no system can guarantee 100% security, maxbet app employs a defence-in-depth approach, meaning that even if one security layer fails, the remaining layers continue to provide meaningful protection.

Under Malaysia's PDPA and the maxbet app privacy policy, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights without unnecessary barriers:

Maxbet app retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by law. We do not store data longer than necessary — this is part of the data minimisation principle we practise.

Our data retention period guidelines:

• Active Account Data: Retained for the duration of the active account plus 5 years after account closure to meet legal obligations;
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial and tax legal requirements;
• KYC Documents: Retained for 5 years after account closure or last use for verification, whichever is later;
• Security Logs: Retained for 2 years for fraud detection and security audit purposes;
• Marketing Data: Deleted within 30 days after you withdraw your marketing consent;
• Support Communication Records: Retained for 3 years for quality assurance and historical reference purposes.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked back to you. The deletion process uses methods that ensure the data cannot be recovered.

The maxbet app platform may contain links to third-party websites or services, particularly licensed game providers we partner with. Our Privacy Policy does not apply to those third-party websites or services. We encourage you to read the privacy policy of any third party you visit through our platform.

Maxbet app is not responsible for the privacy practices or content of third-party websites. Links to external websites do not imply our endorsement or validation of their content or privacy practices.

Maxbet app reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors. We are committed to notifying you of any material changes in a transparent manner.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document;
• Sending notifications to all registered players via email or in-platform notifications;
• Displaying a clear notice on the platform's home page for a minimum period of 14 days;
• In cases of highly material changes that affect your rights, we may request your renewed consent.

Continued use of the maxbet app platform after any Privacy Policy changes take effect will be considered acceptance of the amended policy. If you disagree with the changes, please contact us to discuss available options including account closure.

If you have any questions, concerns, or complaints regarding how maxbet app handles your personal data, our data protection team is ready to assist. We take every privacy enquiry seriously and strive to provide a comprehensive response in a timely manner.

You can reach us through the following channels:

• Live Chat: Available 24/7 within the maxbet app platform — the fastest way to get help;
• Email: [email protected] — for more detailed written enquiries;
• Response Time: We aim to respond to all privacy enquiries within 3 business days.