Maxbet app Terms and Conditions – Official Platform Usage Terms

Welcome to maxbet app, an online betting platform designed exclusively for Malaysian players. These Terms and Conditions constitute a legally binding agreement between you as the user and maxbet app as the service provider. By accessing, registering, or using any part of our platform — whether via the website or mobile app — you acknowledge that you have read, understood, and agreed to be bound by all provisions contained in this document.

If you do not agree with any part of these terms, you are advised not to use the maxbet app services. Continued use of our platform following any amendment to the terms will be deemed acceptance of those amendments.

To be eligible to use maxbet app services, you must meet all of the following requirements at all times while using our platform:

• Be at least 18 years old at the date of registration and throughout the period of use;
• Is an individual with full legal capacity to enter into a binding agreement;
• Not located in any jurisdiction that prohibits or restricts participation in online betting;
• Never previously closed, suspended, or banned by maxbet app or any other betting platform for fraud or terms violations;
• Acting in a personal capacity and not as a representative or agent of any third party;
• Depositing and betting using legally obtained funds and not money linked to any illegal activity.

The maxbet app account registration process is designed to be simple and fast — typically completable in under 3 minutes. However, you are required to provide accurate, complete, and up-to-date information at the time of registration. False or misleading information is grounds for immediate account closure.

Each player is only permitted to have one (1) active account only. This includes accounts registered using different names, email addresses, phone numbers, or payment methods. Multiple account ownership detected automatically or through investigation will result in all associated accounts being closed and balances confiscated without prior notice.

As part of the Know Your Customer (KYC) process, maxbet app reserves the right to request the following identity verification documents at any time, particularly before processing your first withdrawal or when unusual activity is detected:

• Valid Malaysian Identity Card (MyKad) — front and back;
• Bank statement issued within the last 3 months showing your name and account number;
• Proof of ownership of the payment method used (e-wallet, FPX account, etc.);
• A selfie holding your identification card if requested for additional verification.

The maxbet app KYC process is typically completed in under 10 minutes during office hours. All submitted documents are stored with 256-bit SSL encryption and will not be shared with third parties without your consent, except as required by law.

Maxbet app supports a variety of popular payment methods in Malaysia to facilitate your deposit process. All available payment methods are legitimate and safe to use:

• Online Banking (FPX): Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, AmBank, and all major Malaysian banks;
• E-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay;
• Direct Transfer: Manual bank transfer via a designated account number.

Deposits are typically credited to your account within 1 to 3 minutes after confirmation is received. All deposits must be made by the player themselves using an account or payment method registered in the same player's name — third-party deposits are not accepted and will be returned.

Maxbet app does not charge any processing fees for deposits. However, your bank or e-wallet provider may impose certain charges based on their respective institutional policies — we are not responsible for such third-party charges.

Maxbet app is committed to processing withdrawals quickly and efficiently. Withdrawals are processed within 15 to 30 minutes once the application is approved, subject to standard security checks that may require additional time in certain cases.

Conditions that must be met before a withdrawal can be processed:

• Full KYC verification must have been completed;
• All wagering requirements for any active bonus must have been fulfilled;
• Withdrawals must be made to the same payment method used for the last deposit (same-source principle);
• No suspicious activity or ongoing investigation on the account in question;
• Account is not under suspended or restricted status.

Maxbet app reserves the right to perform additional verification for withdrawals exceeding certain limits. This is a standard security measure to protect our players from fraud and money laundering, not to complicate the withdrawal process. Player cooperation in providing the requested documents will expedite the process.

Maxbet app offers a variety of bonus and promotion programs designed to enhance the value of your gaming experience. Each bonus offered has its own specific terms displayed on the relevant promotions page. Those specific terms should be read together with the general provisions in this section.

General rules applicable to all bonuses and promotions on maxbet app:

• Each player is eligible to claim each bonus type once only, unless otherwise stated;
• Bonuses cannot be converted to cash or transferred between accounts;
• Wagering requirements must be met within the specified time frame — expired bonuses will be automatically cancelled;
• Certain games may contribute different percentages toward wagering requirements — refer to the game contribution table displayed on the promotions page;
• Maxbet app reserves the right to modify, suspend, or terminate any promotion with reasonable notice;
• Attempts to exploit the bonus system through systematic low-risk betting (bonus abuse) will result in bonus cancellation and potential account closure.

All games offered on the maxbet app platform use a Random Number Generator (RNG) certified by an independent body to ensure every round is completely random and cannot be manipulated. Game results displayed on screen are final and may not be contested unless there is clear technical evidence of a system error.

In the event of a technical failure or system disruption during an active game session, maxbet app will use server log records to determine the exact game status. Decisions based on server records are final. If the failure originates from our system, you will be restored to the state prior to the failure.

The following are strictly prohibited on the maxbet app platform:

• Use of automation software, bots, scripts, or any tools that simulate human actions;
• Collusion between players to exploit games or other players;
• Altering or manipulating the platform software in any way;
• Betting to exploit any known bugs or technical errors — you are obligated to report such issues to customer support;
• Using information obtained unlawfully to gain an unfair advantage in Sports Betting.

Maxbet app strives to maintain a safe, respectful, and enjoyable gaming environment for all users. As a player, you are responsible for ensuring your conduct does not negatively affect other players' experience or the integrity of the platform.

The following conduct is not permitted and may result in a warning, suspension, or account closure:

• Use of offensive, threatening, or harassing language on the platform, including within the live chat function;
• Spreading false or misleading information about maxbet app or other betting platforms;
• Attempting to access another player's account without authorization;
• Use of the platform for purposes other than personal entertainment — including operating an unlicensed wagering business;
• Unauthorized chargebacks or payment disputes filed through a bank or payment provider.

Players are fully responsible for keeping their login credentials secure. Any activity carried out using your login credentials is your responsibility, unless you have reported loss of access to maxbet app customer support before that activity occurred.

You may request closure of your maxbet app account at any time by contacting our customer support team. Before the account is closed, all eligible balances will be returned to you upon completion of a standard review. Bonus balances that have not met wagering requirements will not be returned.

Maxbet app reserves the right to suspend or close accounts without prior notice in the following situations:

• Identity fraud or submission of falsified documents;
• Suspected money laundering or illegal financing activity;
• Serious violations of these terms include holding multiple accounts;
• Requests from competent authorities;
• Intentional and repeated misuse of the bonus system;
• Internal risk assessments indicating suspicious activity that cannot be resolved through standard investigation.

In the event of closure due to a terms violation, maxbet app reserves the right to withhold all or part of the account balance depending on the outcome of the investigation. Players who are dissatisfied with the decision may contact the support team for a review within 30 days.

Maxbet app provides the wagering platform on an "as-is" and "as-available" basis. While we make every effort to ensure the platform operates smoothly and continuously, we make no absolute guarantee against interruptions, technical errors, or unexpected downtime resulting from maintenance or circumstances beyond our control.

To the extent permitted by applicable law, maxbet app's total liability to you for any claim arising from or related to the use of our platform is limited to the amount you have deposited in the 30 days preceding the date that claim arose.

Players acknowledge that betting involves the risk of losing money and maxbet app is not liable for any personal financial decisions you make based on your use of this platform. Please bet responsibly and within your financial means.

All content on the maxbet app platform, including but not limited to logos, branding, interface designs, software code, text, graphics, images, animations, and audio, is the exclusive property of maxbet app or our licensors and is protected by applicable copyright and intellectual property laws.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the maxbet app platform for personal and non-commercial purposes only. This licence does not include:

• Reproducing, distributing, or republishing any platform content without written permission;
• Using search engines or data harvesting tools to extract platform content in bulk;
• Modifying, adapting, translating, or creating derivative works based on any part of the platform;
• Using the maxbet app brand or logo for commercial purposes without express permission.

Maxbet app reserves the right to modify, add, or amend these Terms and Conditions at any time at our sole discretion. Any material amendments will be communicated to registered players via email or in-platform notification at least 7 days before the amendment takes effect, unless the amendment is required immediately for legal or security reasons.

These Terms and Conditions shall be interpreted and enforced in accordance with applicable law. Any dispute arising from or related to these terms that cannot be resolved through negotiation between both parties shall be referred to binding arbitration.

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or contrary to law by a court of competent jurisdiction, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions of this document will continue in full force and effect.